Frequently Asked Questions

Get answers to those commonly asked questions!

You can click on login from the main page of Escenzo, you can find the icon on the right side above from screen, you can use your Facebook or Google or twitter account to log on directly to Escenzo or you can use our registration form manually.

Yes! Sure you can edit your account information and change your password.

After the registration is completed on Escenzo your name will be appeared on the top right side of the screen you can click on it and change or edit your information

There is two options available on Escenzo the first one you can pay through your credit card (VISA - MASTER - PAYPAL..etc.) And the second one is COD (cash on delivery).

There is no next step from your side just you can check your order through Escenzo from your account by clicking on View your order history.


You can check our delivery options on Escenzo, We mentioned it will take two to five working days! But we are ensuring you that your order will deliver within 24 hours.


Yes! Sure, you can change or return the perfume you chosen from Escenzo, Kindly read the terms and condition of Escenzo article Returns and Refunds.

Sure! You can refunds your money back, Kindly read terms and condition of Escenzo article Returns and Refunds, There is an important article for refunding money to our customers which states that returns perfume in the original sealed package.


The package you ordered is the most precious thing in Escenzo protocols, the package will be delivered to you in sealed original package (Factory's Seal) with Escenzo shop bag and profile about Escenzo concept and Escenzo complementary to adding sense to your package.

Yes! Sure we are guaranteed is Escenzo perfume genuine 100%.

Escenzo team always working on awareness campaigns to educate the customers to revealed the differences between the fake perfumes and genuine perfumes.